Careers at eTrigue

eTrigue is currently looking for talented and motivated individuals to continue our rapid growth. We offer a competitive salary, equity and benefits package, not to mention the excitement of a dynamic startup passionate about our product and building a great company. eTrigue Corporation is an equal opportunity employer. Must be authorized to work in the US to apply.

Engineering
Sales
Support

 

Java Server Developer

Location: San Jose, California
Reports to: Senior Management

We are expanding our team to grow our product offering and extend our technology base. This position will participate in the definition of the architecture to support and extend our existing services, drive new product features and insure that our offering scales in a global SaaS offering. This is a hands-on role where you will be defining, leading, and building significant portions of our server and services architecture.

The qualified candidate will have experience as a technical lead of complex server systems. Experience developing customizable business logic/rule engines in a multi-threaded distributed offering required. They will quickly grasp the company vision and translate that into an actionable plan.

Responsibilities:

  • Work with senior management to insure that our servers and services support our growing offering and long term product vision. Provide hands on leadership and implementation of services technology.
  • Must be a strong Java Systems Developer. Solid understanding of Java runtime, Linux/Unix/Windows OS, the Java programming language and its strengths and weaknesses.
  • Excellent understanding of data-structures, algorithms, and multi-threaded programming with the ability to use these concepts to deliver solutions, and explain why you are making design choices.
  • You should be naturally very technical, and curious. You dig beneath the surface to understand how things work, why they are a certain way and what the design trade-offs were.
  • Provide technical support and guidance for post release, production systems.
  • Mentor junior engineers to implement, and enforce coding and performance standards
  • Monitor and evaluate service based technologies and tools for possible adoption.
  • Optimize service implementation to maximize resource utilization and provide guidance on projected resource needs.

Requirements:

  • 7+ years of professional product development experience in Java on Linux
  • 5+ years of experience with multi-threaded programming, and high performance data access
  • Complex SQL programs come easily, working with large data sets, including experience writing triggers and stored procedures.
  • Significant experience working with POSTGRES required, including working with large numbers of database transactions and volumes of data (millions of rows)
  • Candidate must be creative, have a positive can-do attitude, and excellent verbal and written communication skills
  • BS or MS Degree in CS or related, equivalent experience
  • Experience implementing for multiple languages
  • Experience developing for a SaaS solution
  • Proof of eligibility to work in the United States

This is a full-time position and comes with salary, equity, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position.

Remote development is not possible, no H1B, no recruiters.
Proof of eligibility to work in the United States is required.

Director of Operations

Location: San Jose, California
Reports to: Senior Management

The ideal candidate is driven to build highly scalable, fault-tolerant, and easy to administer physical and network infrastructures for SaaS applications. This person needs to have setup and managed a 24/7 operations center; negotiated contracts for equipment, Colocation, Cloud, and ISP ’s. This is a hands-on-roll; you will be doing the work too.

You need to have excellent communication skills - able to articulate requirements, issues, and manage a small team. You are pro-active, organized, diligent about documentation, can’t sleep unless Nagios has everything covered, and don’t feel a job is done until it’s automated for the next time. The position has overall accountability for our SaaS offerings availability, Corporate IT services, and the work of a small and expanding team.

Responsibilities:

  • Manage, maintain, and improve the 24x7 monitoring and alerting systems for the Corporate and SaaS operations infrastructure.
  • Coordinate SaaS environment with engineering teams on design, reliability and maintenance issues. Brainstorm creative solutions to expand and speed our offering and reduce per customer costs.
  • Manage and enhance our Asset Tracking, Change Management, ticketing systems and processes.
  • Manage and assure adherence to budgets, schedules, work plans, infrastructure enhancements and performance requirements.
  • Extensive experience with VMware, NetApp, storage, processing and heterogeneous system management required.
  • Proven experience in capacity planning, performance tuning, and infrastructure architecture. Understanding of scaling horizontally and vertically web, application and data intensive systems. 
  • Manage our governance process that meets partner, and company expectations for customer information privacy and security. Publish security overviews for potential customers, and handle security audits from partners.
  • Ensure maintenance schedules comply with customer facing maintenance and availability SLA’s.
  • Direct development and execution of disaster recovery and business continuity plan
  • Experience managing basic Corporate IT services including network, email, VoIP, and desktop management.
  • Candidate should possess an understanding of switched networks, VLANs, Layer3 switch routing, and general troubleshooting. Experience with Cisco ASA v8.x operations including Site2Site IPSEC VPN a plus.
  • Experience with high volume email deliverability is a plus.

This is a full-time position and includes salary, equity, benefits, healthcare, 401K.

No recruiters.
Proof of eligibility to work in the United States is required.

Senior Integration Engineer

Location: San Jose, California
Reports to: Senior Management

This position requires a lateral thinking, focused engineer who can design and implement elegant, fast executing, integration solutions across the CRM and Social Networking spaces. The position will own the implementation and evolution of a new framework to standardize and speed integrations with our SaaS offering.

The successful candidate must be able to clearly articulate the challenges, problems, and approaches related to keeping large volumes of data synchronized between disparate applications.

Responsibilities:

  • 5+ years hands on Java development experience with various integration interfaces; (e.g., Web Services, SOAP, JSON, XML, etc.).
  • Experience syncing and processing large volumes (millions of rows) of data between multiple different systems required.
  • Demonstrated development experience with multi-threaded Java based services required.
  • Working development experience with Salesforce, or other CRM API’s.
  • Bachelor's degree in engineering, computer science, or equivalent experience.
  • Candidate must possess/demonstrate attention to details, good verbal and written communications skills and have the ability to work as a team player in a dynamic environment.
  • Must have implemented a data mapping solution that addressed data normalization issues as part of a deployed integration process.
  • Experience with integrations that handle character encoding conversions.
  • Ability to work across additional technology stacks preferred; C# and PHP
  • Extensive experience with Postgres and at least one other major database.
  • Some Hadoop experience desired.
  • Experience implementing automated unit test processes.
  • Experience with Social networking API’s a plus.

This is a full-time product deveoper position and includes salary, equity, benefits, healthcare, 401K. .
This is not a DB synchronization position.

Remote development is not possible, no H1B, no recruiters.
Proof of eligibility to work in the United States is required.

Account Executive

Location: San Jose, California
Reports to: Vice President of Sales

We are seeking extraordinary sales individuals who want to target well-run companies in fast-growing markets selling unique and proprietary technology that generates measurable returns for B2B sales and marketing organizations.

This is a great opportunity to join an exciting early-stage company in a rapidly growing market space. To be successful in this role, you must be hands-on, persistent, and have the ability to overcome objections. You need to be a quick learner who can become an expert on our Software as a Service (SaaS) Demand Generation platform as well as our competitors’. In this role you will need to communicate with accomplished executives in high-tech businesses, and demonstrate why we are the right fit for their company. We are looking for a sales person who can manage a broad territory and be able to carry the entire sales process from start to finish.

  • Demonstrate proven success in developing new business and managing complex sales cycle, from generating leads to closing deals
  • Call on senior-level executive contacts (CEO, CFO, VP Sales, CMO) and manage a highly consultative, complex sales cycle
  • Work closely with prospective clients to understand their business objectives and create the most appropriate solution to meet their needs
  • Understand the business challenges that our customers face and explain how our solution will solve their specific challenges
  • Understand the basics of our solution technically and at least be able to communicate some of the technical aspects at a high level
  • Possess 10+ years of proven sales experience in software or services
  • Maintain contact with and nurture prospects who are not ready to buy
  • Work through the contract negotiation process in terms of both cost and contract specifics
  • Close business without excessive assistance from management
  • Develop deep relationships with clients, maintaining the client asset for the long term
  • Demonstrate proven track record of penetrating and expanding large corporate accounts
  • Possess strong executive-level/decision-maker contacts in Enterprise and Mid-Market companies
  • Have a minimum of a BA/BS degree

The ideal candidate is someone who has experience selling SaaS solutions to B2B sales and marketing executives, but other sales experience will be considered. Established relationships with marketing people at high-tech companies are considered a major plus.

Support Services Specialist – Growth Opportunity

Location: San Jose, California
Reports to: Manager, Customer Success

We are seeking a sharp, tech savvy, service oriented "Support Services Specialist" to work onsite in our Silicon Valley site.

The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead generation, email concepts, tracking, light html, search engine marketing and SEO, and can create, coordinate, and execute ongoing lead generation and online programs. This is a great opportunity for a recent College Graduate, or person with some work experience in a fast-paced environment. You work as part of a team, reporting to the Manager, Customer Success. eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies.

Support Services responsibilities:

  • Provide outstanding customer service to future and existing clients and partners
  • Coordinate the setup and deployment of new client accounts
  • Conduct initial and ongoing training and support to clients and partners
  • Provide first level troubleshooting and support services for clients
  • Demonstrate a thorough knowledge of the eTrigue Platform and standard practices
  • Assist with list development and list management
  • Assume an active role in developing and enhancing product features
  • Clearly and effectively communicate status of issues with clients and management, in writing and verbally
  • Contribute to a positive and cohesive team

Requirements:

  • Technically inclined, digitally savvy
  • Outstanding people/customer service/phone skills
  • Excellent written and verbal communication skills
  • A logic-minded approach to problem solving
  • Familiarity with WebEx or other online collaboration
  • Thrive in a fast-paced, constantly changing environment
  • Excellent attention to detail; highly organized
  • Strong MS Excel, Word, PPT a must; light html a bonus

Qualifications:

  • B.A. or B.S. degree in marketing, business, computer science, web development, or related area
  • 1+ years in customer service or related role
  • Detail oriented
  • Ability to work under pressure
  • Work independently and as part of several teams
  • Develop solutions, take direction from clients and internal staff
  • Ability to focus and maintain level head in busy environment
  • Ambitious, energetic, optimistic and sense of humor

This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position.