Softmart Case Study

Softmart
"eTrigue marketing automation is a key part of our e-commerce success at Softmart."
—eCommerce Director

Opportunity

Softmart is a global provider of all things IT. From software to hardware, they provide a complete solution for organizations in both the public and private sector. Softmart’s team of IT solution advisors ensures that every IT dollar spent is a dollar well spent. The e-commerce group at Softmart is responsible for all aspects of Softmart’s online presence as well as email marketing to their huge base of customers and prospects. Adopting marketing automation was a natural progression for Softmart after using a number of email campaign tools throughout the years.

eTrigue Solution

“eTrigue was the only marketing automation system that gave us the personalization that we needed, and provided real-time lead alerts to our account managers,” said Blake Holden, e-commerce director of Softmart. “eTrigue real-time sales alerts bring tremendous insight into what our customers are interested in – right to the hands of our account managers.”

Results

  • Real-time leads alerts give account managers a full view of prospect interest
  • 3D lead scoring identifies where interested prospects are seeking knowledge
  • Personalized, targeted communication to prospects increases conversions
  • Unsurpassed lead generation capabilities
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