Quality Customer Service, Support, and FAQs

Customer success is the driving force behind eTrigue DemandCenter marketing automation. It’s a commitment we back with exceptional customer service that begins with our QuickStart setup process and extends throughout our continued relationship of customer education, support and technical assistance. Whatever it takes to make your demand generation program successful, eTrigue is there to assist.

QuickStart Setup

With eTrigue DemandCenter marketing automation you can count on:

  • No implementation costs
  • No consulting fees
  • No setup costs
  • No delays

eTrigue QuickStart means we’ll get you up and running fast – in less than one hour for eTrigue SalesPro and within five days for DemandCenter.

eTrigue’s QuickStart marketing automation setup is administered by your dedicated Customer Success Manager (CSM) who will:

  • Help set up your eTrigue accounts
  • Integrate and synchronize eTrigue with your company’s CRM solution
  • Help you get up and running and selling in no time!

Marketing & Sales Team Training

Once you’re up and running with eTrigue, we want to ensure you’re off to a great start.

eTrigue DemandCenter marketing automation users will be thoroughly trained by your dedicated Customer Success Manager (CSM). Your CSM will:

  • Deliver free web-based training and live instruction on using eTrigue
  • Work with you to build and launch your first campaigns
  • Include best-practice guidance for lead management success
  • Create the following branded QuickStart templates:
    • A landing page template for use with forms
    • A "Thank You" page template for use with forms
    • An email template

Support

eTrigue is dedicated to our customer’s success. That’s why all our customers receive a dedicated Customer Success Manager (CSM) on their account. The CSM is there to ensure a smooth implementation of your marketing automation system, train your team, and offer support as needed.

Online
Submit an online support request to eTrigue’s support team. Our representatives will gladly assist you.

Live
Our support team is on hand to assist with your technical questions (6:00am-6:00pm Pacific time).
800.858.8500
408.490.2903

After the initial jump start account setup and implementation that is performed by the eTrigue support team, live, phone, help desk, and email support are included for all eTrigue DemandCenter marketing automation customers.

Dedicated Customer Success Manager (CSM)

  • Dedicated CSMs for all eTrigue customers
  • CSMs committed to the ongoing success of their account
  • No call center, just dedicated personalized service

eTrigue has developed responsive and customized service to meet your company’s needs. You’ll be assigned a dedicated CSM who will work with you to drive maximum success for your demand generation programs. eTrigue CSMs have deep expertise with our marketing automation platform and can answer your technical questions as well as assist with the development of successful marketing campaigns.

Marketing Services Partner Network

In order to ensure your marketing and sales success, we’ve established cooperative partnerships with leading marketing firms, sales consultancies, marketing automation experts and platform partners – to get you where you want to be – as fast as possible.


Frequently Asked Questions

Find answers to all your questions. Our comprehensive FAQ covers common issues, procedures, and helpful hints (accessible only to eTrigue clients).


Support Video Library

A growing library of video tutorials about marketing automation is available and accessible within the eTrigue application. Videos include step-by-step best practices, and much more (accessible only to eTrigue clients).