Quality Customer Service, Support, and FAQs
Customer success is the driving force behind eTrigue. It’s a commitment we back with exceptional customer service that begins with our QuickStart setup process and extends throughout our continued relationship of customer education, support and technical assistance. Whatever it takes to make you successful, eTrigue is there to assist.
QuickStart Setup
Whether you choose Sales Acceleration implementing eTrigue SalesPro or a more robust Marketing Automation solution with eTrigue Professional, you can count on:
- No implementation costs
- No consulting fees
- No setup costs
- No delays
eTrigue QuickStart means we’ll get you up and running fast – in less than one hour for eTrigue SalesPro and within five days for eTrigue Professional and Unlimited.
eTrigue’s QuickStart setup is administered by your dedicated Customer Success Manager (CSM) who will:
- Help set up your eTrigue accounts
- Integrate and synchronize eTrigue with your company’s CRM solution
- Help you get up and running and selling in no time!
Marketing & Sales Team Training
Once you’re up and running with eTrigue, we want to ensure you’re off to a great start.
For our eTrigue SalesPro customers, we offer the account Administrator access to our extensive library of online tutorials so they can share with their team instruction on every functionality this intuitive Sales Acceleration tool has to offer.
eTrigue Professional and eTrigue Unlimited customers will be thoroughly trained by your dedicated Customer Success Manager (CSM) on our easy-to-use Marketing Automation platform. Your CSM will:
- Deliver free web-based training and live instruction on using eTrigue
- Work with you to build and launch your first campaigns
- Include best-practice guidance for lead management success
- Create the following branded QuickStart templates:
- A landing page template for use with forms
- A "Thank You" page template for use with forms
- An email template
Support
eTrigue is dedicated to our customer’s success. That’s why all our customers receive a dedicated Customer Success Manager (CSM) on their account. The CSM is there to ensure a smooth implementation, train your team, and offer support as needed.
Online
Submit an online support request to eTrigue’s support team. Our representatives will gladly assist you.
Live
Our support team is on hand to assist with your technical questions (Monday-Friday, 8:30am-5:30pm Pacific time).
800.858.8500
408.490.2902
eTrigue Professional and eTrigue Unlimited customers receive a bundle of CSM hours to use at their discretion. Additional support is available at an incremental cost as needed. As always, users can turn to our online help guides to answer questions as they arise.
Marketing Services Partner Network
In order to ensure your marketing and sales success, we’ve established cooperative partnerships with leading marketing firms, sales consultancies, and platform partners – to get you where you want to be – as fast as possible.
Frequently Asked Questions
Find answers to all your questions. Our comprehensive FAQ covers common issues, procedures, and helpful hints (accessible only to eTrigue clients).
Support Video Library
A library of video tutorials is available and accessible within the eTrigue application. Videos include step-by-step best practices for messaging campaigns, review search capabilities, show reporting methods, and much more (accessible only to eTrigue clients).
