Support and Services

for DemandCenter

High-quality customer support and services.

To start, customer success is the driving force behind eTrigue’s marketing automation platform DemandCenter. Wcommit to back this statement with exceptional customer service that begins with our quick start set-up process. This extends throughout our continued relationship of customer education, support, and technical assistance. Whatever it takes to make your targeted marketing program successful, eTrigue is there to assist.

No implementation costs.

No consulting fees.

And no setup charges.

Your Customer Success Manager

You will get a dedicated Customer Success Manager, CSM, to drive maximum success for your demand generation programs. eTrigue has a team expertise with DemandCenter that can assist with technical and marketing campaign questions.

Your CSM will:

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Help set up your eTrigue accounts.

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Integrate eTrigue with a CRM solution.

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Get you set up and running quickly.

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Deliver web-based training and instruction.

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Work with you to build your first campaigns.

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Assist with support tickets and questions.

Would you like campaigns run for you, on behalf of your partners? DemandCenter

eTrigue will leverge your assets to create a custom digital marketing campaign for partners. We run the campaign ongoing for partners, leveraging your content. Your campaigns include tailored, co-branded email content, landing pages and info centers. Your partners get a predictable lead flow – MQLs per quarter, and you enjoy a revenue multiplier effect. 

Ongoing support.

Online, email, telephone, and automated help desk support are included.

Online Support

Online

Submit online support requests.

Phone Support

Phone

1.408.490.2903 or
toll-free in North America,
at 1.800.858.8500
between 6:00am – 6:00pm PT.

Video Library

Video Library

Video tutorials on
DemandCenter are available
within the web application.

support

Resources:

check in/check out customer success

Check in, check up

We will arrange a conversation every quarter to provide extra guidance and answer any questions you have.

Marketing Services Customer Success

Marketing services

Meanwhile, the development team provide content, design, campaign execution, the sales team trains to help your partners close more deals.

FAQs of Customer Success

Frequently asked questions

Furthermore, FAQs cover common issues, procedures, and helpful hints where you will find answers to all your questions.

Video for Customer Success

Video support library

Also, video tutorials of best practices for marketing automation are available within the application.

6399 San Ignacio Avenue
Second Floor
San Jose, CA 95119

Toll Free +1 800 858 8500

Main +1 408 490 2900

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