Support and Services

for DemandCenter

High-quality customer support and services.

Customer success is the driving force behind eTrigue DemandCenter the marketing automation platform. It’s a commitment we back with exceptional customer service that begins with our quick start set-up process and extends throughout our continued relationship of customer education, support, and technical assistance. Whatever it takes to make your demand generation program successful, eTrigue is there to assist.

No implementation costs.

No consulting fees.

No setup charges.

Your Customer Success Manager

You’ll get a dedicated Customer Success Manager (CSM) to drive maximum success for your demand generation programs. eTrigue CSMs have expertise with DemandCenter and can assist with technical and marketing campaign questions.

Your CSM will:

Help set up your eTrigue accounts.

Integrate eTrigue with a CRM solution.

Get you set up and running quickly.

Deliver web-based training and instruction.

Work with you to build your first campaigns.

Assist with support tickets and questions.

Would you like campaigns run for you, on behalf of your partners?

eTrigue will leverge your assets to create a custom digital marketing campaign for partners. We run the campaign ongoing for partners, leveraging your content. Your campaigns include tailored, co-branded email content, landing pages and infocenters. Your partners get a predictable lead flow – MQLs per quarter, and you enjoy a revenue multiplier effect. 

Ongoing support.

Online, email, telephone, and automated help desk support are included.

Online

Submit online support requests.

Phone

1.408.490.2903 or toll-free in North America at 1.800.858.8500 between 6:00am – 6:00pm PT.

Video library

Video tutorials about DemandCenter are available within the application.

Resources:

Check in, check up

We want you to be successful. We’ll arrange a conversation every quarter to provide extra guidance and answer any questions you have.

Marketing services

eTrigue teams provide content, design, campaign execution, and sales team training to help your partners close more deals quickly.

Frequently asked questions

Comprehensive FAQs cover common issues, procedures, and helpful hints where you’ll find answers to all your questions.

Video support library

Video tutorials about marketing automation and step-by-step best practices are available within the application.

6399 San Ignacio Avenue
Second Floor
San Jose, CA 95119

Toll Free +1 800 858 8500

Main +1 408 490 2900

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