Security Best Practices

As a valued eTrigue customer, the security of your eTrigue data is our number-one priority. As online scams proliferate on the Internet, we want to remind our users about security best practices and to be vigilant in protecting their eTrigue user names and passwords.

If you have any concerns or doubts about an email that appears to be from, please contact us immediately.

Beware of Fraudulent Emails (Phishing)

Email fraud is an increasingly common danger for today’s unsuspecting online consumers and business users.

Fake sites lure for disclosure

A popular scam is the growing practice of “phishing,” where the perpetrator uses email to lure you to fake Web sites (designed for legitimacy) and then asks you to disclose confidential personal information, like your eTrigue user name and password.

Phishing scams are becoming increasingly sophisticated and may even include a phone component. In this twist, criminals include a telephone number in their emails rather than a Web site address. When a victim calls the number, a person or an automated system asks for your personal and/or account information.

eTrigue will never ask

eTrigue will never contact you by email or phone asking you to reveal your user name and password. If you receive a suspicious email or phone call asking for this or other sensitive information about your account, contact us.

Protect yourself

You can protect yourself against phishing attacks by learning to identify suspicious emails.
Be suspicious of emails that use urgent requests or dramatic scare tactics to entice you to respond. Contact us if you doubt the authenticity of any email that appears to come from eTrigue.

  • Be wary even if the email or site uses some of eTrigue’s images and logos. Many fraudulent sites use copyrighted images taken from the Web.
  • Never enter confidential information into forms embedded within email messages.
  • Do not respond to email requests for passwords, credit card numbers, or other sensitive data. eTrigue and other legitimate companies never request private data via email (or phone).

Never open attachments sent to you by someone you don’t know.

Don’t be fooled by spoofing

Spoofing is the practice of setting up a Web site that parodies a legitimate site for the specific purpose of deceiving people into providing confidential information. These sites are typically accessed by an embedded link in an email and often request user IDs and passwords. You can avoid becoming a victim of online fraud by always logging in to eTrigue through our secure site.

  • Be suspicious of emails that include links to the eTrigue log-in page.
  • If you are not sure that the page you clicked to is the legitimate eTrigue log-in page, launch a new browser and get to the page by either typing: (don’t forget the ‘s’ in the https’) OR go to and click the “Customer Login” tab.
  • Look for the “lock” icon in the bottom-right corner of your browser to ensure you have a secure connection to our site.

Protect Your Password

If using a public computer or terminal, always log out when you complete an online session. Keep your passwords private. Remember, anyone who knows your password may access your eTrigue account.

  • Avoid using the same password for multiple online accounts.
  • Never share your password with anyone ever.
  • Never reply to an email requesting your user name, password, or other sensitive information.
  • Use a unique password for each online account.
  • Use a strong password of at least eight characters that would be difficult to guess, even for someone who knows you well.
  • Use a combination of uppercase and lowercase letters, numbers, and symbols, and avoid using words from the dictionary.
  • Change your password frequently.